Privacy Policy

Tonbridge Property (“we”, “us”, “our”) is committed to ensuring that your privacy is protected and we will treat your personal information as confidential. All handling of your personal data is governed by this Privacy Policy and is in compliance with the UK Data Protection Act 2018, which is the UK’s implementation of the General Data Protection Regulation (GDPR). We are registered as a ‘Data collector’ with the Information Commissioner’s Office, the UK supervisory authority for data protection issues, under membership number ZB665029. We recommend that you read this privacy notice carefully as it outlines important information on how and why we collect, store, use, and share your personal information. It also explains your rights in relation to your personal information and how to contact us in the event you have a complaint.

If you disagree and do not want us to process your personal information as described in this Privacy Policy, please do not provide any information to us or use our website www.tonbridgeproperty.co.uk. By accessing or using the website, you agree to be bound by this Privacy Policy.

How do we collect information about you?

As our customer, we collect most of your personal information directly from you – in person, by telephone, text or email and/or via our website. However, we may also collect information indirectly from third parties such as, but not limited to, Land Registry, Companies House, the Electoral Register, Government or Police Databases, identity and credit reference agencies, customer due diligence and sanctions screening providers; or from cookies on our website. For more information on our use of cookies, please see our Cookies Policy.

Personal information we may collect about you:

Your full name and contact details such as a phone number, postal and email address, and the details of your requirements
Previous names, mother’s maiden name, previous addresses
Your marital status, dependants, gender, date of birth, nationality, and tax status
Employment details, national insurance number, residential status, immigration status and rights, bank details, and credit history
Financial information, for example, a copy of your bank statement or an agreement in principle from your mortgage provider, confirmation of how long you have owned the property, details of the source of monies invested in the property, and proof that you have sufficient funds to support any offer that you may wish to make to buy a property
Information specific to your requirements for buying, which may include us sending you details of properties to help you with your search.
Specific and detailed information about your property such as any known defects, planning applications, any neighbour disputes or anything else that needs to be made aware to anyone looking to purchase your property, but also photographs, floor plans, virtual tours, video tours, energy performance certificate ratings, home reports, property descriptions, utility suppliers, and survey results.
Information to enable us to do Anti-Money Laundering and Terrorist Financing electronic and identity and credit checks with outsourced reference agencies such as photo id, proof of residency and ownership.
Facial recognition technology.
IP address, browser type, operating system, URL information.
Communication and marketing preferences.
Your responses to surveys, competitions, and promotions, and information about how you use our website, IT, communication, and other systems.

We may, during the course of your relationship with us, request additional information from you which is relevant to the provision of specific services.

Who We Share Your Personal Information With

We share your personal data with relevant parties necessary to provide our services. This includes but is not limited to:

Referencing Companies, credit and risk reference agencies, property inventory providers, payment service providers, our banks, vendors, buyers, house builders, other estate agents, and parties involved in the sale and purchase process.
Solicitors, lawyers, conveyancers firms, mortgage brokers, insurance providers, financial advisors, approved contractors and suppliers, removal companies, and surveyors that you have approved to deliver services directly to you.
Website suppliers, case management system providers, social media platforms, and email services suppliers to assist in our business operations.
In the event of a corporate transaction, such as a sale, merger, consolidation, or asset sale, the acquiring company will assume the rights and obligations as described in this Privacy Policy.

We do not rent, sell, or share users’ information with third parties except as described in this Privacy Policy. Some third parties may be based outside of the European Economic Area (EEA); in such cases, we ensure your data is protected by appropriate safeguards.

How We Protect Your Information

We implement security measures to protect your information from unauthorized access, misuse, or disclosure. This includes secure storage of paper documents and protected access to digital data. Despite our efforts, we cannot guarantee the prevention of all unauthorized access.

How Long Your Personal Information Will Be Kept

We retain your personal data no longer than necessary, generally for the duration of our service provision plus a period to comply with legal requirements, which is currently 5 years by law.

Your Rights to Your Personal Information

You have rights regarding the personal data we hold about you, including access, correction, erasure, restriction of processing, data portability, and the right to object to processing in certain circumstances. For any requests or more information, please contact our Data Protection Officer at info@tonbridgeproperty.co.uk.

Minors

Our website and services are not intended for children, and we do not knowingly collect data relating to minors without consent. If we become aware that a minor has provided us with personal data without parental consent, we will take steps to remove such information.

Changes to This Privacy Policy

We may update this Privacy Policy periodically to reflect changes in our practices or for other operational, legal, or regulatory reasons. Material changes will be posted on our website.

How to Contact Us

For questions about this Privacy Policy or the information we hold about you, please contact us at info@tonbridgeproperty.co.uk or by writing to the Data Protection Officer, Tonbridge Property, Riverside House, River Lawn Road, Tonbridge, TN9 1EP.

Tonbridge Property is registered in England and Wales under Tonbridge Property Agents Ltd and company number 15471859. Registered Office: Riverside House, River Lawn Road, Tonbridge, TN9 1EP. Date: 1st April.